Return & Refund Policy
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Thank you for shopping with us. We strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
Returns
Customers may request a return within 7 days of receiving the product.
To be eligible for a return:
The item must be unused and in its original condition
The item must be returned with original packaging
Proof of purchase or order confirmation is required
We reserve the right to reject returns that do not meet these conditions.
Non-Returnable Items
The following items may not be eligible for return:
Customized or personalized products
Used or damaged products
Clearance or final sale items
Perishable or consumable goods
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
Refunds will be processed to the original payment method
Processing time may take 5–10 business days depending on the payment provider or bank
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and order details.
We will arrange a replacement or refund after verification.
Cancellation Policy
Orders may only be canceled before they are shipped. Once the order has been dispatched, cancellation may not be possible.
Exchange Policy
Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund or store credit may be offered.
Contact Us
For return, refund, or exchange requests, please contact our support team through our contact page or official support email.
Policy Updates
We reserve the right to update or modify this policy at any time without prior notice. Changes will be posted on this page with an updated revision date.